Contact Us
We're here to help with product information, orders, shipping, returns, and other questions about BARISTANEST.
## Customer Support
**Email:** support@baristanest.com
**Response time:** We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, product launches, or peak shopping periods.
**Customer service hours:** Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8). This corresponds to Sunday–Thursday, 6:00 PM–3:00 AM GMT−7, with each GMT−7 service period continuing into the following calendar day. Service hours follow public holidays observed in China.
When contacting us about an existing order, please include:
- your full name;
- order number;
- email address used for the order;
- a brief description of your question or issue; and
- clear photographs or video if the product arrived damaged, incorrect, or incomplete.
Please do not send complete payment-card details, account passwords, or other unnecessary sensitive information by email.
## Returns
Please contact support@baristanest.com before returning a product and follow the instructions in our Returns & Refunds Policy.
**Do not send returns to our business address unless our customer-support team has expressly confirmed that address for your return.** The correct return location may depend on the product, fulfillment center, and destination. Unauthorized returns may be delayed, refused, or returned to the sender where permitted by law.
## Business Information
**Trading name:** BARISTANEST
**Legal business name:** Shenzhen Sanhaikun E-Commerce Co., Ltd.
**Physical address:** Tianji Building, Building CD, 7th Floor, F4.87DB7, Shenzhen, Guangdong 518042, China
**Business telephone:** +86 15217063101
WhatsApp：+86 15217063101
## Contact Form
You may also contact us through the form on this page. Please select the most relevant subject and provide sufficient information for us to assist you.
Suggested subjects:
- Product question
- Order status
- Change or cancel an order
- Shipping or delivery issue
- Damaged, incorrect, or missing item
- Return or refund request
- Privacy request
- Wholesale or business inquiry
- Other
Submitting a message is subject to our [Privacy Policy].