Contact Us

We're here to help with product information, orders, shipping, returns, and other questions about BARISTANEST.

Customer Support

Email: support@baristanest.com
Response time: We reply within 24 hours.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8). This corresponds to Sunday–Thursday, 6:00 PM–3:00 AM GMT−7, with each GMT−7 service period continuing into the following calendar day. Service hours follow public holidays observed in China.

When contacting us about an existing order, please include:

your full name;
order number;
email address used for the order;
a brief description of your question or issue; and
clear photographs or video if the product arrived damaged, incorrect, or incomplete.

Please do not send complete payment-card details, account passwords, or other unnecessary sensitive information by email.

Returns

Please contact support@baristanest.com before returning a product and follow the instructions in our Returns & Refunds Policy.

Do not send returns to our business address unless our customer-support team has expressly confirmed that address for your return. The correct return location may depend on the product, fulfillment center, and destination. Unauthorized returns may be delayed, refused, or returned to the sender where permitted by law.

Business Information

Trading name: BARISTANEST
Legal business name: Shenzhen Sanhaikun E-Commerce Co., Ltd.
Physical address: Tianji Building, Building CD, 7th Floor, F4.87DB7, Shenzhen, Guangdong 518042, China
Business telephone: +86 15217063101
WhatsApp：+86 15217063101